Your Privacy
Matters to Us

We collect personal information that you voluntarily provide to us when you make a reservation, enquire about our services, or contact us directly. This includes:

• Full name, phone number and email address
• Company or agency name (for corporate & B2B enquiries)
• Check-in / check-out dates, room preferences and meal plan requirements
• Billing address and payment details (processed securely via our payment gateway)
• Communications you send to us via email, WhatsApp or our enquiry form

We may also automatically collect certain non-personal information when you visit our website, including your IP address, browser type, pages viewed, and referring URL — for analytics and performance improvement purposes.

We use the information we collect for the following purposes:

• Processing and confirming your hotel reservations and enquiries
• Sending booking confirmations, invoices and stay-related communications
• Responding to your customer service requests and questions
• Sharing B2B rate cards and corporate partnership details
• Improving our website, services and guest experience
• Complying with legal obligations and resolving disputes

We will not use your personal data for unsolicited marketing without your explicit consent.

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — to understand how visitors interact with our site (e.g. Google Analytics)
• Map cookies — from Google Maps embeds for showing our hotel location

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of some website features.

We do not sell, trade or rent your personal information to third parties. We may share your information in limited circumstances:

• With trusted service providers who assist us in operating the hotel (e.g. payment processors), under strict confidentiality agreements
• With third-party booking platforms (e.g. MakeMyTrip, Booking.com) when reservations are made through those channels
• With law enforcement or government authorities when legally required
• In connection with a business merger, acquisition or sale of assets, where your data is part of the transferred assets

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These include SSL encryption, secure servers and access controls.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking records are typically retained for up to 7 years for financial and compliance purposes. After the retention period, data is securely deleted.

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details below.

Our website may contain links to third-party websites such as Google Maps, Instagram and Facebook. We are not responsible for the privacy practices of these sites. We encourage you to read their respective privacy policies before providing any personal information.

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately so we can take corrective action.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.